FAQs

Frequently Asked Questions (FAQ)

1. Where is Riyanika Jewels based?

We are headquartered in Hong Kong with manufacturing units in both Hong Kong and India.

2. Are your products made with real gold and certified diamonds?

Yes, all our products are crafted in 14K or 18K solid gold, and we only use certified diamonds, lab-grown diamonds, and genuine gemstones. Certificates are included with every order.

3. How long does shipping take?

We offer worldwide shipping. Orders are usually dispatched within 3–7 business days. Shipping time varies by location but generally ranges from 5–10 business days.

4. Do you offer customization or bespoke jewelry services?

Yes! We specialize in custom-made designs. Contact our team to bring your vision to life with personalized designs and engravings.

5. Do you ship internationally?

Yes, we offer international shipping with tracking. Duties and taxes may apply based on your country’s import regulations.

6. What payment methods do you accept?

We accept all major credit/debit cards, PayPal, Apple Pay, and secure bank transfers.

7. Can I return or exchange my jewelry?

Yes, we offer a 7-day return and exchange policy for unused, unworn, and non-custom pieces. See our Return & Refund Policy for details.

8. Is your packaging gift-ready?

Absolutely. Every order comes in our signature luxury gift box, perfect for gifting.