Refund and Returns Policy
At Riyanika Jewels, we take immense pride in offering you exquisite jewelry crafted with the utmost care and quality. We understand that sometimes a purchase may not meet your expectations or that unforeseen issues may arise. To ensure transparency and customer satisfaction, please carefully read our detailed Return & Refund Policy below.
Order Cancellations
Cancellation Period: You may cancel your order within 48 hours of placing it on our website. This allows us to process your cancellation before the item moves further in the fulfillment cycle.
How to Cancel: To cancel your order, please contact our customer support team immediately via email at contact@riyanikajewels.com with your order number and cancellation request.
After 48 Hours: Orders cannot be canceled after the 48-hour window as production or shipping arrangements may have already begun. Please ensure you review your order carefully before placing it.
Refund Eligibility
You are eligible for a refund under the following circumstances:
Product Design Mismatch: If the jewelry you receive does not match the design, style, or specifications as advertised on our website or in your order confirmation, you may request a refund.
Damaged Products: If your product arrives damaged due to shipping or handling, you are entitled to a refund or replacement.
How to Request a Refund
Reporting Timeframe: You must report any issue or discrepancy within 48 hours of delivery to be eligible for a refund.
Required Information: Send an email to contact@riyanikajewels.com including:
Your order number
A detailed description of the issue (design mismatch or damage)
Clear photographs of the received product highlighting the problem
Evaluation Process: Our customer service team will review your claim promptly and may request additional information if necessary. Approved refunds will be processed back to the original payment method within a reasonable timeframe.
Product Modifications After Delivery
Modification Requests: If you wish to modify your jewelry after delivery (for example, changing stone size, metal finish, or other specifications), you may request this service by contacting us at contact@riyanikajewels.com.
Return & Shipping Costs: You will be responsible for covering the cost of return shipping as well as any additional fees related to the requested modification or customization.
Condition of Returned Items: To be eligible for modification, the jewelry must be returned in its original condition, unused and undamaged.
Processing Time: Modification requests are subject to availability and may take additional time depending on the complexity of the change.
No Cancellations or Returns After Delivery (Final Sale Policy)
Once you have received your order, cancellations are not permitted under any circumstances.
We highly recommend you carefully inspect your jewelry upon arrival to confirm it matches your expectations and order details.
If you find any damage or discrepancy related to item condition or quality, please notify us immediately at contact@riyanikajewels.com so we can assist you accordingly.
Additional Information
Return Shipping Instructions: If your return is approved, we will provide you with detailed instructions on how to safely return the product to us. Please ensure the jewelry is securely packaged to avoid any further damage during transit.
Refund Processing: Refunds will be issued using the same payment method originally used for the purchase. Please allow 7–14 business days after we receive the returned item for the refund to reflect in your account.
Exchanges: Currently, we do not offer direct exchanges. If you wish to purchase a different item, please place a new order after your refund is processed.
Need Assistance?
Our dedicated customer support team is here to help you with any questions or concerns regarding your orders, cancellations, returns, refunds, or modifications.
Contact us at: contact@riyanikajewels.com
We strive to respond to all queries within 24-48 hours on business days.
Thank you for choosing Riyanika Jewels. We value your trust and are committed to providing you with beautiful jewelry and a seamless shopping experience.